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Data Protection Policy


We may have to collect and use information about people with whom train/test.  This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.


We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business.  We will ensure that we treat personal information lawfully and correctly.


To this end we fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR).


This policy applies to the processing of personal data in manual and electronic records kept by us in connection with our Awarding Organisation function as described below. It also covers our response to any data breach and other rights under the GDPR.


This policy applies to the personal data of our clients and our trainees. These are referred to in this policy as relevant individuals.



“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.


“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership.


“Criminal offence data” is data which relates to an individual’s criminal convictions and offences.


“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.



Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:


a)processing will be fair, lawful and transparent

b)data be collected for specific, explicit, and legitimate purposes

c)data collected will be adequate, relevant and limited to what is necessary for the purposes of processing

d)data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay

e)data is not kept for longer than is necessary for its given purpose

f)data will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures

g)we will comply with the relevant GDPR procedures for international transferring of personal data




We keep several categories of personal data on our relevant individuals in order to carry out effective and efficient processes. We keep this data in a hard copy form and we also hold the data within our computer systems, for example, our CRM System.


Specifically, we hold the following types of data:


a) Relevant Individuals personal details such as name, address, phone numbers, NI numbers, DOB, Awarding Organisation Registration Numbers

b) Relevant Individuals work address

c) Booking organisation name, address, telephone number, website address, number of staff, industry

d) Booking person name, telephone number, email address


All of the above information is required for our processing activities. More information on those processing activities are included in our privacy policy, which is available on our website.



You have the following rights in relation to the personal data we hold on you:


a) the right to be informed about the data we hold on you and what we do with it;

b) the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on Subject Access Requests”;

c) the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;

d) the right to have data deleted in certain circumstances. This is also known as ‘erasure’;

e) the right to restrict the processing of the data;

f) the right to transfer the data we hold on you to another party. This is also known as ‘portability’;

g) the right to object to the inclusion of any information;

h) the right to regulate any automated decision-making and profiling of personal data.




In order to protect the personal data of relevant individuals, those within our business who must process data as part of their role have been made aware of our policies on data protection.


We have also appointed employees with responsibility for reviewing and auditing our data protection systems.



We acknowledge that processing may be only be carried out where a lawful basis for that processing exists and we have assigned a lawful basis against each processing activity.


Where no other lawful basis applies, we may seek to rely on the relevant individuals consent in order to process data.




As stated above, you have a right to access the personal data that we hold on you. To exercise this right, individuals should make a Subject Access Request. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required. Those who make a request will be kept fully informed of any decision to extend the time limit.


No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to parties other than the relevant individual making the request. In these circumstances, a reasonable charge will be applied.


Further information on making a subject access request is contained in our Subject Access Request policy.



The Company may be required to disclose certain data/information to any person. The circumstances leading to such disclosures include:


a) To any Awarding Orgaisations for the purpose of processing your test/training records & any appeals that may occur

b) To any particular enforcement organisation when required to investigate fraud and/or a criminal offence

c) To the HSE if any investigation due to an accident/incident or fraud takes place


These kinds of disclosures will only be made when strictly necessary for the purpose.



All our employees that process Data, are aware that hard copy personal information should be kept in a locked filing cabinet, drawer, or safe.  


Our Employees are aware of their roles and responsibilities when their role involves the processing of data.  All our employees are instructed to store files or written information of a confidential nature in a secure manner so that are only accessed by people who have a need and a right to access them and to ensure that screen locks are implemented on all PCs, laptops etc when unattended. No files or written information of a confidential nature are to be left where they can be read by unauthorised people.


Where data is computerised, it is coded, encrypted or password protected both on a local hard drive and on a network drive that is regularly backed up.


Personal data relating to Relevant Individuals will not be kept or transported on laptops, USB sticks, or similar devices, unless prior authorisation has been received. Where personal data is recorded on any such device it will be protected by:


a)ensuring that data is recorded on such devices only where absolutely necessary.

b)using an encrypted system — a folder should be created to store the files that need extra protection and all files created or moved to this folder should be automatically encrypted.

c)ensuring that laptops or USB drives are not left where they can be stolen.



Where we engage third parties to process data on our behalf, we will ensure, via a data processing agreement with the third party, that the third party takes such measures in order to maintain the Company’s commitment to protecting data.




The Company does not transfer personal data to any recipients outside of the EEA.




All data breaches will be recorded on our Data Breach Register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery. In addition, where legally required, we will inform the individual whose data was subject to breach.


More information on breach notification is available in our Breach Notification policy.





Our appointed compliance officer in respect of our data protection activities is:


Cheryl Loak

1 North Folds Road, Oakley Hay Industrial Estate, Corby, Northamptonshire, NN18 9AT

0330 053 8283